Every cat parent knows the struggle: your feline friend is acting off, but is it serious enough for a vet visit? The stress of wrestling your cat into a carrier, enduring the yowling car ride, and sitting in a waiting room full of barking dogs can feel overwhelming, especially when you’re not even sure if it’s necessary. Online veterinary services have transformed this experience, letting you consult with veterinarians from the comfort of your home while your cat stays relaxed in their favorite spot.
These services eliminate the anxiety for both you and your pet. No more carrier battles, no traumatic car journeys, and no stressful clinic environments. Instead, you can discuss your concerns with a professional vet via video call while your cat lounges comfortably nearby. Whether it’s 9 PM on a Saturday and you’re worried about your cat’s decreased appetite, or you simply want a second opinion on a diagnosis, online vet services provide accessible expertise without the logistical headaches.
For Canadian pet parents—from downtown Toronto to rural Saskatchewan—these services are convenient for busy schedules, invaluable during harsh winter weather, and especially helpful when your regular vet is booked weeks out. We’ve reviewed the leading online veterinary platforms to help you find the perfect fit for you and your cat.
A Quick Comparison of Our Favorites
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Best Overall
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Pangovet |
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Visit Website |
Best Overall
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Vetster |
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Visit Website |
Best Overall
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Telus Mypet |
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Visit Website |
The 6 Best Online Vet Services for Canadians
1. PangoVet – Best Overall
| Cost: | $40.99 CAD for a 20-minute video call |
| Services: | Video and voice consultations, expert advice on health, nutrition, behavior, and training, streamlined booking and call system, after-hours and weekend availability |
| Best for: | Pet parents seeking streamlined, independent, and trusted advice on an array of topics with no hidden fees. |
PangoVet tops our list because of their highly trained and experienced veterinarians ready to help you and your cat on an array of topics, all from the comfort of home. Operating independently without connections to insurance companies or clinic chains means their veterinarians focus exclusively on your pet’s needs, not driving business to particular clinics.
At $40.99, it’s remarkably affordable while maintaining high-quality service. The process is straightforward—book a time, pay, then click the email link for your video call. No apps, no complicated setups. Veterinarians provide thorough consultations, genuinely taking time to understand your concerns. After each session, you receive a detailed, practical care guide with recommendations so you can best help your cat.
While they can’t prescribe medications under current regulations, they excel at helping you understand what could be happening, what to watch for, and whether your pet needs in-person care. Reviews consistently mention vets who “actually listen” and “never make you feel rushed.” Currently, due to regulations, PangoVet cannot help pets located in BC or Ontario, but these restrictions are likely to change in the near future.
All in all, we rate PangoVet as the overall best online vet service for Canadians.
- Expert and independent advice
- Outstanding value
- No apps to download
- Detailed written summaries
- Flexible scheduling
- No prescriptions available
- Not 24/7
2. Vetster
| Cost: | Starting at $55 CAD per consultation |
| Services: | Video and chat consultations, prescriptions when permissible |
| Best for: | Pet parents who value selecting their specific veterinarian |
Vetster operates differently from most televet services by functioning as a marketplace where you select your preferred vet. Browse profiles, read actual client reviews, and choose based on specialization or communication style. This personalization creates stronger connections, especially valuable if you need multiple consultations.
Available throughout Canada, Vetster can facilitate prescriptions where provincial regulations permit and established veterinary relationships exist. Their VetsterRx system integrates with pharmacies for prescription fulfillment. Subscription plans provide unlimited consultations for owners expecting frequent needs. Starting around $55 per consultation, it costs more than some competitors but offers the flexibility many pet owners value. Medical records stay within the app, creating continuity across visits.
- Select your specific veterinarian
- Prescription capabilities where legal
- Unlimited plans available
- Full medical record system
- Canada-wide availability
- Higher base pricing
- Prescription availability varies provincially
- Selection process can feel overwhelming
3. TELUS Health MyPet
| Cost: | $40 – $95 CAD per consultation |
| Services: | Full vet consultations and direct medication delivery in BC/ON, vet tech support nationwide |
| Best for: | BC and Ontario residents needing medication access |
TELUS Health MyPet’s standout feature is prescription medication delivery for British Columbia and Ontario residents through partnered Little Paws clinics. Veterinary consultations cost $95, with an additional $30 prescription fee if medications are needed (though no dispensing fee through Little Paws). This matters significantly when your pet needs ongoing medication—having it delivered eliminates the back-and-forth with pharmacies.
Vet technician consultations at $40 are available Canada-wide for behavioral, nutrition, and training questions. You can rebook with the same practitioner, building a relationship over time. TELUS provides insurance receipts for potential reimbursement. The company has supported Canadian animal welfare for decades, contributing over $1.4 million to BC SPCA. Currently, full veterinary services remain limited to BC and Ontario, though they’re working on expansion.
- Medication delivery capability
- No dispensing fees through partners
- Continuity with same practitioners
- Insurance receipts provided
- Full vet service only in BC/ON
- Expensive at $95 per consultation
- Extra $30 prescription fee
4. VetWise
| Cost: | Pricing not listed, variable |
| Services: | Round-the-clock, local clinic partnerships, seamless referral system |
| Best for: | Pet parents needing 24/7 access |
VetWise (formerly Smart.Vet) guarantees 24/7 access through partnerships with veterinary clinics across Canada. When you’re awake at 3 AM wondering if your dog’s vomiting warrants emergency care, having immediate professional input is invaluable. You do need to create a login before you can access more information, but it is a nod to the site’s security.
The Canadian-owned service connects you with licensed vets anytime, and because they partner with established local clinics, transitioning to in-person care is seamless when necessary. Your consultation notes transfer to the physical clinic, avoiding repeated explanations.
Pricing varies by partner clinic location, so check with participating practices in your area. The true value lies in never facing those anxious middle-of-the-night decisions alone—professional guidance is always available. The service is currently only available in BC, Alberta, Ontario, and Newfoundland and Labrador.
- Always available, any time
- Canadian-owned and operated
- Works with local clinics
- Variable pricing by location
- Need a partnering clinic nearby
5. Tele-Vet
| Cost: | $25 – $80 per consultation, depending on vet tech or vet experience |
| Services: | Affordable pricing tiers, vet and vet tech options, multiple subscription plans |
| Best for: | Budget-conscious owners needing affordable access |
Tele-Vet provides 24/7 consultations at Canada’s most budget-friendly rates. Veterinarian sessions run $55-$80, while vet technician support (nutrition, behavior, training) costs just $25-$55. They offer a free vet tech meet-and-greet, which lets you try the service risk-free.
Three subscription tiers offer increasing value: Bronze saves 5% per consultation, Silver adds 10% off plus unlimited professional chats, and Gold provides 15% off plus 2-6 included video calls.
No setup fees mean you can start with single consultations before committing. Tele-Vet partners with Homeless Pet Canada, giving new adopters 20% off for 60 days—supporting both animal welfare and nervous new pet parents. While it lacks some premium features of other services and comprehensive veterinary profiles, Tele-Vet makes professional veterinary guidance accessible regardless of budget.
- 24/7 availability
- Lower-cost vet tech option
- Flexible subscription tiers
- Best value requires subscription
- Less detail on vet credentials
6. VCA Canada Virtual Care – Best for Existing Patients
| Cost: | Pricing not listed, variable |
| Services: | Integration with VCA medical records, 24/7 chat triage, video, phone, and messaging options |
| Best for: | Current VCA hospital clients wanting convenient access |
If your pet already receives care at a VCA Canada hospital, their Virtual Care service is remarkably convenient. Your pet’s complete medical history is already in their system—no need to explain past issues, medications, or treatments during consultations. Schedule Virtual Care appointments for follow-ups, general concerns, nutrition questions, or behavioral issues with your familiar veterinary team. The myVCA app provides 24/7 teletriage through live chat, connecting you with professionals within minutes for urgent guidance. Multiple communication options (video, voice, instant message) suit different preferences and situations.
When physical examination becomes necessary, scheduling in-hospital visits is straightforward since you’re already in their system. Pricing varies by location and whether you’re an established patient. The service works best for routine follow-ups and non-urgent concerns between regular appointments.
- Complete record integration
- Your familiar veterinary team
- 24/7 triage chat available
- Variable pricing
- Limited to VCA network and clients
Choosing the Right Service: A Canadian Buyer’s Guide
Provincial Regulations Matter
Canada’s federal structure means veterinary telemedicine rules differ by province. Ontario and British Columbia have more established telemedicine frameworks, explaining why services like TELUS Health MyPet can offer full veterinary consultations and prescriptions there. Other provinces maintain stricter limitations on remote prescribing.
Before committing to any service, verify it operates in your province with the features you need. A service offering prescriptions in Ontario might only provide consultations in Saskatchewan. This fragmentation frustrates many Canadian pet owners, but understanding the regulatory landscape prevents disappointment.
Provincial veterinary colleges govern these rules, and they’re evolving. Services that can’t prescribe today might gain that capability as regulations modernize. However, don’t expect dramatic changes soon—veterinary colleges prioritize patient safety, meaning conservative approaches to telemedicine expansion.
The Real Cost of Convenience
Online consultations ($30-$95) cost substantially less than emergency clinic visits ($200-$400+), but comparing just consultation fees misses the bigger picture. Calculate total value including saved travel time, reduced stress for anxious pets, avoided emergency markups, and peace of mind.
For Toronto residents, a $55 consultation might cost less than parking and lost work time for a clinic visit. For rural Albertans facing a 200km drive, that same consultation saves hours and significant vehicle expenses. The value equation changes based on your circumstances.
Subscription models reward frequent users. If you have multiple pets or a chronically ill animal requiring regular check-ins, Vetster’s unlimited plan or Tele-Vet’s Gold tier might cost less annually than pay-per-consultation. Calculate your expected usage before deciding.
Pet insurance increasingly covers telemedicine. Many Canadian insurers now reimburse online consultations, though coverage varies. Check your policy—this benefit could make premium services effectively free.
Understanding What Online Vets Can and Cannot Do
Online veterinarians excel at assessment, triage, and guidance, but face limitations. They cannot perform physical examinations, conduct diagnostic tests, or handle emergencies. Understanding these boundaries helps set appropriate expectations.
Online services work best for: behavioral questions, dietary advice, minor symptom assessment, medication questions, post-surgery follow-ups, determining if in-person care is needed, and second opinions on diagnoses. They work poorly for: emergencies, new symptoms requiring examination, diagnostic needs, procedures, severe illness, trauma, or anything requiring hands-on assessment.
The most valuable online vet skill is triage—helping you understand whether your pet needs immediate emergency care, can wait for regular clinic hours, or can be monitored at home. This guidance prevents both dangerous delays and unnecessary expensive emergency visits.
Prescription Access Varies Dramatically
Prescription capability might be your deciding factor, but it’s complex in Canada. TELUS Health MyPet offers the most robust prescription system in BC and Ontario, partnering with Little Paws for medication fulfillment. Vetster provides prescriptions where provincial regulations and established veterinary relationships permit. Many services, including PangoVet, cannot prescribe but guide you on what medications your pet likely needs and prepare you for productive in-person veterinary visits.
If your pet has chronic conditions requiring ongoing prescriptions, prioritize services offering this capability in your province.
However, recognize that even non-prescribing services provide immense value through guidance on when medications are necessary, what to expect from treatments, and how to discuss options with your in-person vet.
Final Recommendations
PangoVet stands out as the best overall choice for Canadian pet owners. Its genuine independence ensures advice focuses solely on your pet’s wellbeing, the $40.99 price point is exceptional value, and the detailed practical care guide provides lasting reference materials. The experienced veterinary team and consistently outstanding reviews demonstrate quality that rivals or exceeds more expensive alternatives.
Viewing online vet services as complementing, not replacing, traditional veterinary care can help you make a smart decision. Ensure you build relationships with both digital platforms and local physical clinics. This dual approach ensures your pet receives the full spectrum of care—from convenient remote consultations to essential hands-on examinations and procedures. Canadian pets deserve nothing less than comprehensive care.
