April 23rd 2010 8:26 am
[ Leave A Comment | 3 people already have ]

Over 2 weeks after Vincent's disappearance and after providing AVID chip with my current phone number at least twice, I just discovered they did not actually put my current phone number in the correct spot in their information. It was down somewhere in "notes." Oh, but the kind lady on the phone has now supposedly moved the number to "where everyone can see it." Why would they put a phone number, the most essential piece of information, where not everyone could see it? How would that help Vincent? I am so PO'ed. So if anyone called about him, they would be given the WRONG number. My ONLY consolation in all of this was that if he ended up at a vets or shelter, they would find me with the chip. Now that is doubtful. The incompetents at AVID may have cost him his life. Do not trust them. If you have their chip, you may do well to get an additional chip from another company. I may well have doomed Vincent by getting that brand of chip. I'm not sure local shelters and vets bother with any contact info but the phone number. I see pets on Craig's list all the time whose chip phone numbers are wrong and all the shelter may do about it is post on Craig's list, I'm not sure they bother about mail or e-mail. I have to hope they do. Some of these owners may well have thought their information was updated, although it was not. I am so flipping mad. Why did I trust those idiots, and why did they lie to me? I had someone at the closest shelter looking out for Vincent, but if he ended up elsewhere...he may be dead. Thanks so much, AVID, thanks so much. -Mum

Update: I called a different person at AVID who at least confirmed no one had called yet and been given the wrong number, which is some slight consolation, though due to their past inaccuracies, hard for me to fully trust. The lady said she removed the incorrect old phone numbers, this is now at least try #4 at updating them. So I still strongly recommend an additional chip if you have AVID. Also, if you loose a pet, don't just report it lost to them and call it good, call periodically to see if anyone has called to report your cat, as they may have been given the wrong number. What are we paying them for, again? -Mum