August 17th 2011 6:23 pm
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Remember when we got our new bird feeder last fall and how excited we were? This is a video from then:
The Bird Feeder When it Was New
Well, a few days ago, Mom was lowering it to refill it and the wire inside the feeder broke and it fell to the ground and broke. The part that broke was the metal part at the bottom where the little birdies perch on. And, the wire inside pulled loose. We were all upset. Especially Mom because she had replaced our plastic one (which after many years was cooked by the sun and broke into a million pieces when the bear smashed it) with a very expensive metal one. And she spent a lot of time and money to hang it so that the bears couldn't get at it. It cost over three times what the plastic ones cost. Anyhow, Mom went and bought just a plastic one to replace it because she couldn't find her receipt from last fall. But, it was still bugging Mom. So, she went back to the store with both feeders, the new one and the broken one, and asked if there was anything they could do for her. They still sold the expensive ones so they could see what brand it was and how much it cost. But, without a receipt, hmmm. The nice man called the company that sold them. He explained the story to them. Then he handed the phone to Mom and the lady from the company took her name and our address and is sending us a new one in the mail!!! Isn't that nice?
The store Mom bought it from is Rona, a home building supply store up here. The bird feeder is the "Birdscapes Watchtower Feeder". Mom will be sending them a big thank you and a link to our video to show how happy their feeder makes us kitties, and the birdies too! And she returned the unused plastic one. She had the receipt for that since she only bought it yesterday.
How pawsome of them to replace the bird feeder.
That was a furry nice effort on the part of that company to keep their clients happy! Wow!
Imagine if your Mom had just decided not to bother because of not having the receipt...you never know if you don't try...we hear meowmy saying that often to herself and to others.
Glad you're getting a new bird feeder!
Nice of that company!!!Glad it made mom happy
kitcat...pawsum video oh ewe N squirrel N that be a veree nice thing de company did for yur mom, dont get service like that any mor !!
Is it a Canadian company? Hard to imagine a US company doing that....
That's great news purrs Raza
Pretty sure it is coming from the US! We will find out soon.