Update: We won’t be closing after all! Please read the news here!
Today we are announcing some changes at Catster and Dogster. While the Catster and Dogster sites will continue to exist as daily magazines that serve the worldwide community of dog and cat families, it is with a heavy heart that we announce that we will be closing the Community areas of the sites effective March 3. This means that members of the Catster Community will no longer be able to see Pet Profiles, Forums, Groups, Answers, Local Listings, Photo Galleries, Games, Quizzes, Adoption, Cat of the Day, Diary Central, the Gift store, and the Community homepage past that date.
I am no longer involved in the day-to-day operations of Dogster and Catster, but I am writing this to you as one of the founders, as one of the developers who built the features of the sites, as the first community manager, and as a member (Trouble, Porter). Ten years of my life have been about Dogster and Catster and I’ve invested a lot of time, money, sweat and tears. It’s been a great ride and I have no regrets. But all good things must come to an end.
We originally created the sites because there was no place on the Internet to share the joy of having a dog or a cat member of the family. There was no place to share tips on taking care of the furry ones. There was no place on the internet to support each other in times of turmoil, sickness, and journeys to the Rainbow Bridge. We, and I truly mean "we" in the community sense, created this space. We’ve made great friends, told inspiring stories, helped many pets find their furever homes. It was a great success and something I will remember and take pride in for the rest of my life.
That said, 10 years on the Internet is forever. There have been massive changes in the industry — Facebook and Twitter didn’t exist when we started Dogster and Catster. Finding advertisers and developing those relationships was simpler and revenues were easier to come by in the early days. The backend technologies that power websites have been revolutionized three times over since then. It’s amazing to me that the sites we developed in 2004 and 2005 have lasted this long. But, as every regular user knows, the community areas aren’t working like they used to. Features are broken. Spammers are relentlessly invading our forums. The dog house and cat tree are starting to crumble.
SAY Media, our parent company, is great. Their hearts are in the right spot. There was a lot of pressure from financial and strategic points of view to close down the Community areas of the sites three years ago. But since the sites were holding up and people loved them, they continued to keep these areas up even though it was at a cost.
At the end of the day, our parent company is all about creating great editorial brands. As the Community features on Dogster and Catster degrade, as users become unsatisfied, it amplifies the fact that the Community sites are not aligned with SAY’s mission. It seems unwise to continue to operate them at a loss while aggravating users.
Please believe us when we say we’ve gone through every possible option. Could we invest more in revamping the sites? Could we spin them off into their own or another entity? Could we leave them as is and slowly see them degrade further? The answer was "no" to all of these. We just cannot find a way that is honorable to the community, true to the business, and in good conscience.
I know many of you will be upset. I know many of you will think this is the wrong call. We’re truly sorry for that. Sometimes putting something you love to rest, while difficult, is the right thing to do. That is what we must do now with the community areas of our sites. Thank you for being the best community ever.
Co-founder, Dogster and Catster
VP of Product, Say Media