Most Asked Questions
How do I unsubscribe or change my email preferences?
Catster offers a few options for the types of emails you will receive. To review and make changes click here.
How do I update my payment information?
You can update your payment information here.
How do I discontinue my subscription at the end of the present term?
You can discontinue your subscription here.
How do I activate my online access?
Paid subscribers to Catster are entitled to online access to all content appearing in the pages of the publication including PDFs of the current issue and archived issues.
Go here to activate your account and access the articles and issues.
When does my subscription expire?
Click here and fill in the required information. Click the “submit” button to proceed. You will find your subscription information on the next page.
When will I receive my first issue?
Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service.
Did you receive my payment?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.
How do I cancel my subscription?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”
When should I receive my book(s) or other product orders?
Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service.
How do I pay my bill online?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”
How do I renew online?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”
How do I review my existing gift orders?
Please click here and fill in the required information. Click the “submit” button to proceed. All details regarding your gift subscriptions should be here.
How do change my address?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”
How do I report a missing or damaged issue?
Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”
Are Back Issues available to purchase?
Digital editions of back issues are not available for purchase. But all subscriptions include access to our digital archives of back issues.
Where can I buy additional products?
Additional products are available online at Catster.com.
How long does it take to get my first issue?
Print subscriptions usually take about 4-6 weeks from the time you send in your order until you receive your first issue in the mail. Our publications are delivered via U.S. Mail, Periodicals Postage.
What do I do if my issue arrived damaged?
If your issue arrives damaged and you have a standard-sized mailbox, please check with your Post Office to see if your magazines generally arrive in good condition. If they do not, you can contact Customer Service to report the problem. Click here.
Why did I receive a bill before my first issue?
Sometimes our invoices move faster through the mail than our issues. Please feel free to wait for and enjoy your first issue before considering payment of your subscription.
Do you share my name and address with other companies?
Like many other publishers, we make portions of our customer list available to carefully screened companies that offer products and services we believe you may enjoy. If, when we make our list available, you do not wish to receive these offers and/or information, please let us know by contacting us at:
Opt Out Program
535 Connecticut Ave
Norwalk, CT 06854
Please be sure to include your current mailing label.
We do not share email addresses or telephone numbers with other organizations. See our Privacy Policy for more information.
How do I cancel my subscription?
You may cancel your subscription by clicking here or by mailing your request to:
Catster
P.O. Box 8535
Big Sandy, TX 75755-8535.
We will promptly stop your service and issue a refund. If you cancel your subscription but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them.
How do I contact the Editorial Department?
Catster
Editorial Office
535 Connecticut Ave
Norwalk, CT 06854
What is the Subscription Department address?
Catster
P.O. Box 8535
Big Sandy, TX 75755-8535
800-896-4939
Customer_Service@Catster.info
I can’t find the answer to my question.
If you have not found the answer to your questions here, please contact customer service.
