Oscar's Ashes, and pawprints for Oscar and Cee Cee..and Cee Cee's body still in 'deep freeze'.

Whether a cat dies, is lost or stolen, or must be placed in a new home, this is the place to gather together to give and receive love and support when you experience the loss of a beloved cat.

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CeeCee Ryder- Knowles

Go Cee Cee- Ryder!!!!

Purred: Tue Nov 8, '11 10:03am PST


	Hi everyone, We went to bring Ruffy to the vet last night. While there, we found out that Oscar B. Wildes ashes were back. Oscar was a cat house cat that we cane in one day to find on the floor, crying in what appeared to be pain/distress. It turned out he had a massive tumor and needed to go to Rainbow Bridge. As we cuddled him, this 'feral' cat melted into a soft purr and then into eternity. It hurt to lose him. It's hurt, beyond beleif, to lose the Cat house, even if maybe it's just 'for now'. I miss the cats. I feel so helpless. There was some sort of mix up at the vet clinic. Despite me paying $225.00 a few weeks ago, they have no record of it. I can't find my receipt and I found out they still hadn't sent out Cee Cee's little mortal body for cremation. They said they would last night, and told me to try to find the receipt that I paid. The thing is, I've been trying to get rid of paperwork and might have tossed it. I'm sort of upset...I understand their position, but we went through so much with Cee Cee, it just seems wrong. The office manager we saw last night was not the same person who took the money the day we were there, and I explained we paid cash....which is what we've been trying to do for most things just now. I'm hoping that I'll either find it or that they will find sometihng on it. Also...along with Oscar's little box of ashes was a lovely little pawprint....and Cee Cee's as well. We're hoping to place his ashes and Cee Cee's on a small altar with some lovely candles... I miss them so much today....and am trying not to cry at work. Sometimes life isn't fair.

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Al Hirt

A Jazzy New- Orleans Kitty

Purred: Tue Nov 8, '11 10:55am PST


	Why was this payment not put into the computer under your name? Even if you paid cash, and misplaced your receipt, there SHOULD be a record in the computer, as the Office Manager (or whoever does this) would post on a daily basis any cash, checks or credit cards taken to reconcile them with the daily visits and/or procedures. Also, all cash and checks would be deposited into the bank the vets office has an account with. There could not have been THAT many cash payments in that exact amount made on the date you went to the vet's office. Try to speak with either the Office Manager who took your payment or the vet, this should be easy to straighten out. Keep us posted.........I want to hear the explanation about this from the vet's office. Good Luck, and if you ever use this vet's services again, BE SURE you keep your receipt, in fact they should have given you a full-page sized statement describing in detail what the payment was for. I usually cannot comment on cat health or behavior questions, but have been working in offices since 1966, so THIS I can comment about.

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CeeCee Ryder- Knowles

Go Cee Cee- Ryder!!!!

Purred: Tue Nov 8, '11 11:52am PST


	What had happened was the other girl who works on the desk...a nice girl but now I'm thinking sort of scattered, took the payment. I don't think she entered it. I'm sure that the money should have had to 'balance' out at the end of the day....but????? She wasn't the office manager, we saw the office manager last night. She noted that the money was due, but not paid. I have been looking for the receipt but can't find it. I might have tossed it. It was from a month ago. She might not have 'entered' it is what the office manager said. This girl is the same who overcharged us for Bella's fluids. We got two more bags of fluids last night becuase we had overpaid for the one. This has been one of those few months.

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Alice Giroir- - ILM

Say it- Loud.....I\\\'m- Orange and- I\\\'m

Purred: Tue Nov 8, '11 11:58am PST


	You have hit the nail on the head....WHY DID THE MONEY NOT APPEAR ON THE DAY IT WAS PAID??? I think the Office Manager needs to look into this and find out where the money went. Does the Office Manager not review this? What about the deposit slips....did the cash appear on a Deposit Slip? Hope you can get this cleared up - if the girl seems "scattered" she should most certainly not be working in that area of the vets office. The New Orleans Kitties

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Tink the- Cat

Never met a- mouse I didn\'t- bat!

Purred: Tue Nov 8, '11 12:02pm PST


	They should have come up with extra money unless someone pocketed it, their books would not have balanced. And if someone overcharged you, it begins to sound like something funny is going on. The vet, or owners, need to be notified, if for no other reason than to keep an eye out in the future. You should also insist that they cover Cee Cee. Really. Don't pay again when it's THEIR problem. I also have to say that if you're paying in cash you're going to have to have some paperwork around. Get a decorative kleenex box to keep receipts in, then move them to a drawer when the month is over. To get rid of old paper, throw out anything over 3 years old unless it has a deed or is for a major purchase, which would include human and pet health care.

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Patch

Patch - wallpaper- stripper

Purred: Wed Nov 9, '11 5:07am PST


	I smell a large brown rodent here. I worked in accounts 40 odd years ago and had to enter payments daily BY HAND in a ledger,if it was just ONE PENNY out I had to find it. Sounds like she has pocketed your money love, I would ask for an investigation by the boss of the vets personally. Good luck.

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Sterling

There is nothing- like a good- tummy rub!

moderator

Purred: Thu Nov 10, '11 7:40am PST


	I don't think the girl is scatter-brained at all. I think she pockets all that money for both the overcharging and CeeCee's full amount. Put up a real stink at the vet's office. And get emotional with them ... which, right now, I'm sure you are doing that already. There is no excuse from the vet's office as to why all this isn't showing up in their records and balance sheets. I understand your confusion and misplaced receipts. I, too, have a lot going on at my house and it's really hard to deal with these awful situations, but like was mentioned, if you don't have check or credit card statements for proof, you MUST keep your payment receipts, even if it is to just throw them all in a box in the closet. Still, insist at the vet's office, and especially to have CeeCee cremated. There is no reason for them to keep holding her as ransom. Kitten cuddles, Sterling

Louis- Armstrong - ILM

I'm walkin' to- New Orleans.....

Purred: Thu Nov 10, '11 9:11am PST


	Forgot to add in my other posts, obviously you have been a client of this vet for a while. As a regular client, they should have NO reson to (as the other poster put it) hold your cat hostage. Yes, speak with the Office Manager(s), speak with the vet in person, DEMAND to have this straighted out. The vet may not have any idea what is going on. Have you paid with cash in the past? Were those payments credited to you? What about any other payments made to them for past visits? Just curious as to why all of a sudden your payments "dissapear". Good luck, and keep us posted.....this is SO cruel and unfair. The New Orleans Kitties

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CeeCee Ryder- Knowles

Go Cee Cee- Ryder!!!!

Purred: Mon Nov 28, '11 9:12am PST


	Just wanted to update: We found the receipt and bought it to the vet. Cee Cee's ashes are due back next week some time. They apologized. If we didn't like the vets so much, we'd probably switch. I didn't like that we were being questioned about this, after we had been clients there for well over 5 years, and have always paid our bills on time. Still, it's done. Thanks everyone for the advice.

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Benny Grunch- & Jimmy Dean- ILM

Brothers - Together Forever

Purred: Mon Nov 28, '11 10:57am PST


	YAY!!!!!! We are SO glad you found the receipt and now things are taken care of. But, still feel the vet's office was wrong to hold your babies "hostage". But now you know to hold on to your receipts. The New Orleans Kitties