|Purred: Fri May 4, '12 6:13pm PST |
|Has any ever had problems with large bone fragments and cartilage in the Nature's Variety frozen raw food?
Both of Human's cats had bone fragments stuck on their teeth this week Emma at her dinner and immediately started pawing at her mouth and lip smacking. Human opened her mouth and found a large bone fragment stuck to a tooh Human was able to remove the bone. Then Leroy had a bone fragment stuck to his teeth but it did not bother him. It fell out as Human brushed Leroy's teeth.
Human took pictures of the boen fragments and complained to Nature's Variety. This is their somewhat generic response:
Thank you for e-mailing and sorry for your recent experience with our food. Feedback like this is very important to us. We haven't had any other reports like this and we can assure you that we have not changed the formula. With the "best if used by” dates you have provided from the products in question we can now report this issue to our Quality Assurance Department for further research. Also, are there any letters or numbers around these dates? We have a 100% Satisfaction Guarantee that covers all of our foods if you are not satisfied with your Nature's Variety purchases for ANY reason. Were you able to exchange or return these products for a full refund at the store? If not, we can send you free product coupons to try other bags. Just respond to this e-mail with your physical mailing address and we'll send those coupons out to you right away. Again, sorry for your experience.
Guess Human will be getting coupons for more food We're glad that neither cat needed a trip to the ER.
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