Purred: Fri Dec 30, '11 7:31pm PST |
 |  |  |  | I found MOLD in the Natural Balance Grain Free DRY, chicken and duck. I believe its the Alpha cat. My two kitties where throwing up a ton for a week. Once i reached the bottom of the bag I found four kibbles held together by MOLD. The company gave me many excuses every day they seemed to change their story.
The first thing they told me was it didn't happen at the factory there must have been a hole in the bag. Second was that they must have bagged the food while it was still wet. Third was that in "transport" it must have happened. Its cold where I live, so the bag must have frozen. So what is this, a summertime food? The complaints I've read on the food are out of control. Each phone call they also told me how easily there food can form mold. Which is scary!
I also noticed my cats not eating there wet food. They would become VERY excited when i would get ready to make their wet food, add water, and mix it up. It seems like once it got on the floor my female would smell it and walk away. My male would eat it a bit then the female would come over for a little bit. Normally they both finished their bowls.
I'm not sure what is going on with the company but i cannot begin to explain how upset i am they are not handling this differently. Even if this happened in transport why are they not notifying people of this. Its NOT ok for cats to eat MOLD and if this was in ONE bag it would be in others. I didn't even notice it at first and i watch there food closely!
If they could correct the darn issue I would trust them enough to feed my cats there food. I can't even begin to explain how angry I am. I have a female that is VERY sensitive to everything. I even have to watch my laundry soap. This food worked very well for them at a point. Now they have been drastically taken off of that and switched around to other foods. Its BS if you ask me! I am not happy. |  |  |  |  |
|
my posts | my page | msg me | my family's posts | gift me | become friends | [notify] |