Day: April 17, 2014

When You Have to Deal with Rude People, Do You Ever Wonder, “What Would Kitty Do?”

I learned long ago that there’s no point in arguing with people who are determined to be unreasonable. It’s a skill that comes in handy when dealing with wacky-and-not-in-a-good-way family members and also with irate customers whose sweet nothings gently tickle my eardrums during my day job as a customer care representative. Unfortunately, it takes …

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