Poop 911 - Austin

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based on 2 ratings

1706 Woodland AVe
Austin, TX 78741
(512) 573-1934

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“We provide the most economical pet waste clean up guaranteed, We beat any price every time. We guarantee our service 100%. POOP 911 Dog Waste Removal Company supports the needs of pet owners in both Travis County and Williamson County, TX. Here are just a few of the cities in and around Austin, Texas that Hound Mounds provides dog poop cleanup services to: Austin, Round Rock, Pflugerville, Leander, Lake Austin, Lost Creek, Barton Creek, Oak Hill, Sunset Valley, Rollingwood, West Lake Hills and Bee Cave, Texas. Pet Waste Removal Austin, Pooper Scooper Service Austin, Dog Poop Clean up, We Scoop Dog Poop, Pooper Scoopers.”

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1posted: May 9th, 2012

100% Guaranteed to not clean your yard!

My husband and I found Hounds Mounds online and went through the process of signing up for his service. Donnie contacted us about a date to come out to clean the yard and we agreed on a Saturday. Both my husband and I wanted to be home for the initial cleaning. He ended up talking my husband into allowing him to send someone out on the Friday before our scheduled service. The guy that he sent out to clean our yard was a brand new employee that had never cleaned a yard on his own before. He showed up while my husband was home for lunch and began cleaning the backyard. My husband spoke with the guy briefly and then had to leave to head back to work. When my husband and I got home we immediately went out to the backyard to check things out and we were SORELY disappointed!!!! The guy didn't clean up even half of the poop that was back there and THEN HE SPREAD DOG FECES ALL OVER OUR BACK PATIO ON AND AROUND OUR CHILDREN'S TOYS!!!!! He also left a trail of poop along the side of our house to the gate and then some in the front yard! Neither of those areas had poop before! I immediately called Donnie and was not very impressed with his customer service. Apparently his employee lied to him and told him that my husband said that we had not scooped the backyard in over a year and that is why he did such a poor job. I know that my husband never said that, we haven't even owned our house for that long and I routinely scoop the poop around the patio and trampoline area. Donnie was immediately defensive and offered no apologies for anything. He honestly DID NOT CARE THAT HIS EMPLOYEE WOULD TREAT A BRAND NEW CUSTOMER THIS WAY! He kept making excuses and saying that it was more poop than he expected. WE WERE A BRAND NEW CUSTOMER AND HE HAD NO WAY OF KNOWING WHAT CONDITION OUR YARD WAS IN! Why he would send a new employee that had very little experience to service a yard that he no information on is beyond me. So, needless to say, my husband and I cancelled our service immediately. We tried to be reasonable with Donnie and offered to even pay more than what we initially agreed to but he refused. We ended up paying more than $50 and still have a yard full of poop and a patio to disinfect.


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