Matthew J. Ryan Veterinary Hospital of the University of Pennsylvania
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based on 8 ratings
|On site laboratory:||Yes||Internal medicine:||Yes|
|Geriatric medicine:||Yes||Reproductive medicine:||Yes|
|24 hour care:||Yes||Intensive care unit (ICU):||Yes|
|Emergency surgical services:||Yes|
“Emergencies 24 (hours a day): (215) 746-8911 FROM THE WEBSITE: "The Matthew J. Ryan Veterinary Hospital is one of the busiest veterinary teaching hospitals in North America, and animals treated at Ryan receive the most comprehensive care available anywhere. Our faculty and staff see approximately 12,000 emergency cases among the 28,000+ patient visits each year. More than 50 percent of those cases are referrals from practitioners throughout the country. Continuing more than 100 years of veterinary hospital experience, the current building opened in Philadelphia in 1981. The Ryan Hospital treats companion- and small-animal patients of all shapes and sizes: mammals and reptiles and birds and fish. In this teaching hospital, fourth-year students on clinical rotation frequently staff the front lines handling patient intake, collecting case histories and conducting initial examinations under the guidance of veterinary faculty and residents. The Hospital\'s Emergency Service operates 24 hours a day, 365 days a year and is staffed by board-certified specialists trained in critical care. As an advanced trauma and diagnostic center, the service functions like a human emergency unit. Residents and interns who want to specialize in critical care come here. In addition, Penn is considered the birthplace of critical care medicine and veterinary cardiology, as well as many other veterinary medical specialties." ”
NSAID medication prescribed negligently by veterinarian soft tissue specialist
Our four year old, Labrador retriever in excellent health was evaluated at a routine orthopedic consult for a CCL injury. We were sent home from the consult with Carprofen and told only that the manipulations associated with the exam and X-ray cause discomfort and that the medication would help with that discomfort. We were not given any other verbal or written information about the medication. This simple hand off of the medication by the veterinarian gave us a level of comfort that the medication was safe. We trusted the veterinarian to provide necessary information assuming that if the medication had side effects, serious enough to cause death, that the veterinarian would of their initiative, alert the pet owner to potential adverse side effects. After five days on Carprofen our Lab started vomiting. We stopped the medication. Three days later her eyes turned the color of eye yolks and her skin was jaundiced. She was admitted to an emergency veterinary facility where she was diagnosed with severe liver failure. After forty six hours of Carprofen toxicity treatment she declined and was euthanized. The necropsy stated severe perforated pyloric ulcer, surgically non-repairable probably from Carprofen. The pharmaceutical manufacturer guidelines to veterinarians’ states – always give the pet owner the CIS. The veterinarian prescribed a veterinary medication that had the potential for serious adverse reactions including death without alerting the pet owner to this information. She put a dog in harms way that resulted in death to the pet and great emotional and financial loss to the pet owner. The vet reported to the FDA incorrect Carprofen drug information. Medical record review revealed “many documentation discrepancies.” Never take your pet to a veterinary facility that does not disclose the CIS when prescribing and dispensing a medication.
Ryan Animal Hospital is Great!
Isabel was brought in for full diagnostic after a former veterinarian (not the initial one who diagnosed her problem but the vet's boss veterianarian) wanted to do piecemeal tests. When we brought Isabel in to confirm Pemphigus foliaceous (an autoimmune disease) the palpation as part of her first exam revealed a mass in her abdomen. Neither we, or either veterinarian back home found that. Only through the very thorough examination at Ryan was that mass discovered. It was also confirmed that Isabel did have Pemphigus foliaceous. Isabel needed surgery prior to being treated for the autoimmune disease. Her poor body was so stressed that she could not move off the pull-out couch the day after Christmas. I had to put food in her mouth. She had abdominal surgery in early January of 2006, and started her treatment for Pemphigus after she healed. The disease had really done a number on her, and the veterinarians and nurses at Ryan were wonderful. With a customized treatment for Isabel, she looks and acts as her old self. At this point - September and October of 2009, we have taken her back there for surgery to remove an hemangiopericytoma. She may also need radiation therapy. This is the only place I would go for specialized care. The hospital is terrific!
A few weeks ago we took our dog to VHUP at the recommendation of our vet who by the way is a graduate of VHUP and has been our vet for over 30 years. I brought with me my dog's complete patient history along with radiographs. The ER vet had her for an hour after which we were brought into an exam room to go over what would happen next. I was asked questions about things that we didn't even bring her in for, such as her "sore abdomen" which was news to us. I was told it was painfull and she didn't like her stomach touched. Again, news to us since we had brought her over from NJ with her laying across my lap and me petting her the whole trip. Then the vet started asking me more questions and I told her everything was in the paperwork I gave her from my vet. She said she didn't read it. I told her my dog was there for possible neuritis and foreign body and to look at what my vet had written. She did and this is exactly what she said "I don't know what he is talking about but I don't agree with him" Really?! So now here is a vet who has had these papers for an hour and didn't even bother to look at them. How can you agree or disagree if you don't even know what the referring vet is talking about. My dog was then transferred to the hospital and the internest called me to ask question about my dog's abdominal problems. I had to tell her the reason my dog was brought there and it wasn't abdominal problems. I told 4 people the whole story about why we brought our dog there, one wrote every thing down, and not one person could convey the correct information to the attending vet who was told my dog was not eating and had abdominal problems. Don't know where they came up with that one. Serious lack of communication. When my dog was discharged later that day, after tests, I was told she had an enlarged heart, pancreatitis, salivary cyst, dental disease, bladder infection, heart murmur III/VI, swollen glands, and wax in her ears. I was told to cut her beard because it was bothering her and to remove all hair from her ears. I was also told they had to do a chest x-ray because the one my vet gave them was only one side. This was Saturday. I asked that all the test results be faxed to my vet because I would be taking my dog there Monday morning and I was told they would do that. Well that Monday around 11:30 I took my dog back to my vet. VHUP never faxed him anything. I didn't have any paperwork to give him because all they gave me were my receipt and discharge papers. I gave my vet a copy of the discharge papers with the list of everything "wrong" with my dog. He then proceded to check everything on her. GUESS WHAT? He checked her ears and there was no wax in them. The q-tip was clean. I know VHUP did not clean them because I refused to have it done there when they asked. He then checked for the salivary cyst. There was none. He then checked her heart and the heart murmur is 1 as he had told me last month. He checked her teeth and gums and there is no gum disease or dental disease. He checked her glands and they were not swollen. Did a urinalysis, no bladder infection. I told him about the x-ray and he said he did a full chest xray and sent it out for a second opinion to a radiologist. There was no enlarged heart. He asked me what did they find regarding the neuritis, the reason he sent me there, and I told him "nothing". The attending vet felt it unnecessary to see the neurologist at this time. She told me to have the teeth cleaned (at VHUP), and if my dog was still having problems to come back to VHUP and then see the neurologist. With all these alleged problems, my vet wanted to know what meds they gave me. NOTHING. By the way, when the ER vet spoke to me she gave me a quote of $1500 - 2500 for the weekend if they had to keep my dog, it was then changed to $2500 - $3500, which I had to pay half and did. Whenever I took any of my dogs to the ER in Mount Laurel, NJ I was always given paperwork to give my regular vet. I also was given an itemized estimate prior to leaving a depost. VHUP did not do that. You get a receipt for deposit, but nowhere does it show how they came up with that amount. That's a fact, I have the receipt to prove it. They had my dog a total of 7 hours and the final bill was about $762, but I had to give them $1750 deposit when I left her there. I was told I would get my refund credited back to me within 48 hours. I didn't. I called the business office 4 days later and I was told I wouldn't be getting it all back since there were "some tests that came in late" and had to be deducted. I asked what tests and was told she didn't know. I then asked for an itemized bill regarding the "late tests" and was told she would send it out. That was a week ago and still no refund and still no itemized bill. I'm contacting my credit card company regarding this. I was over charged by over $900 and I want it back. It took them less than 5 min. to get paid, it shouldn't take them almost 2 weeks to give me back what they overcharged. My dog had tests done that she didn't need, all because the ER vet decided my dog had abdominal problems. On all the paperwork I have from them they have that written down as my reason for bringing her there which is a straight out lie. Neither my husband nor myself at any time mentioned anything about her abdomen. So the unnecessary tests were done based on misdiagnosis from a young vet or student, who thought she knew more than my vet did. To top everything off, my vet didn't get the test results until 6 days after my dog was seen and I got a phone call the same day from VHUP wanting me to bring my dog back for things that we were there for to being with. The one test for pancreatitis came back negative also, just like my vet said it would. My vet said he will be making a phone call to VHUP. I told him not to ever refer me to them again. He can't believe this and neither can I.posted: July 21st, 2009