posted: December 31st, 2008

Never Again!

My experiences at PGAH have been inconceivably awful. Not only are their prices considerably higher than the market average, but service is non existent. The majority of the employees portray a sense of entitlement and are quite unhelpful. When leaving the exam room after my first puppy visit, I was presented with a bill that was more than three times the quoted price of $60. My issue wasn’t so much with the cost, but with the fact that I never once was given any indication that any “extra” services were being preformed. There is one amazing vet in the office (Harris), but without a good support team in place, it’s useless. The true test came when I woke up on Christmas Eve to a Boston Terrier who couldn’t open her eye. I called to find the practice open, but was told they were “too busy” and that I’d just have to go to the emergency vet. While this is somewhat understandable given the circumstances, it was the turning point for me after so many prior service let-downs. I asked for our records to be at the desk for pick-up as we would not be returning to the office. Fortunately, another local vet welcomed us in - FOUR minutes later, we were leaving with the needed antibiotics. Several days later, I receive a letter in the mail from a front desk worker, Jessica, saying that THEY had decided to discontinue services to me and my pet. I’m assuming the letter I received was a form letter since it cited reasons that were completely unrelated to any of my experiences. Cost is not the key factor in choosing veterinary service, but if you’re going to command a premium, you had better be able to back it up with exceptional service. PGAH fails to meet ANY basic expectations of service. Great facility, Horrid service;!Stay away!

1 pet found this review helpful

edited: December 11th, 2008

Traumatic Experience

The vet techs here were very insensitive and held me down like some pitbull to take my temperature, which they were not ok'd by my mom to do in the first place. I didn't need to be manhandled like that. I'm glad she came to find me and see what on earth was taking so long to just chart my weight because otherwise she would not have known what was happening to me!! It was my first time to the vet and I would have liked to have had an experience that might have made me trust going to the vet not fear it. My owner was NOT HAPPY AND WILL NEVER GO BACK THERE AND DOES NOT RECOMMEND THEM.