Bumpurr
RESPECT The- Star! | 
 | | Purred: Tue Jul 13, '10 5:40am PST |  | |  | | Geez, mol, for once, Munchie is not involved. 
Here is the site for Innova Eva, on the bottom, is the Cust Serv #, since that is all they gave you, you have to start there. Write down who you talked to and what they said, be prepared for them to blow you off. Altho there is a email address, don't even bother, you need to talk to live people. 
DO NOT let Cust Serv or anybody, talk you into sending that crunchie with the metal in it, to them. Once its out of your hands, you are SOL, its their word against yours, We never got a chruncy with metal in it. Same reason the hotel manager yanked that chore boy out of my hand and I grabbed it back, they knew it was evidence, and hoping I was stupid.
Your going to have to work your way up, so just be prepared and be patient, document who you talked to, their title, and what they said.
Ask who owns Innova, get a phone # and address, ask if another Corp owns the co name they give you, once you have the main corp name, I can look it up in the corp book and I got a whole plethera of names and phone #'s.
Start with the manager of the store where it was purchased, ask him/her, who their district manager is, get a name & phone #, then get his/her regional managers name and phone #, keep working your way up.
And decide, ahead of time, what it is that you want, so you are prepared for the discussion/debate, and these people excel at it. All I wanted was Bump's vet bills paid, but I had the evidence, and I had leverage, based on what it was, so just had to keep going up and up, until I got to the right person.
Also be prepared, you might be told, the kitties parents have to call, them being the owners and prob being the ones that bought the Innova and brought it to you to feed the kitties. Do what the prev poster told you to do, and, contact Innova, they need to know.
Never heard one bad thing about Innova, and have a friend who has a championship Persian, who feeds Innova, and is prob about as bad as me, mol.
http://www.evopet.com/
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