|Purred: Mon Aug 13, '12 7:34am PST |
|Here is something that caster's sent us about the pages freezing, forgot to post it. Hope this helps.
A member who is running Windows 7 and Internet Explorer 9 without having any problems, was wondering if a pop-up blocker could be running interference and that reminded me of a problem from a few years back. All of a sudden some members couldn't use the gift store, but others using the same OS and browser setup weren't having a problem. We tested and tested and tested, but couldn't reproduce the problem. Then one of our members wrote to say they had found a pop-up blocker on their Norton Security program that hadn't been there before the last Norton Security update. They set the pop-up blocker to allow Dogster pop-ups which is how the gift store operates. Problem solved. We started spreading the word and sure enough, the common factor for those having trouble was Norton Security's new pop-up blocker.
All of that to now ask, have any of your programs which are part of your online experience changed? New security program, adware, pop-up blocker? Browsers get updated so much more often than they used to. Firefox 14.0.1 is my primary browser, but it's acting a little wonky with my Yahoo e-mail account and I'm hoping the next update will stabilize things.
If the freezing page problem continues, a screenshot would be helpful so the Techno Cats can see exactly what you're seeing.
Meows! & Tail Waves!
We do not have nortons, so, once we added caster to allow in our pop-up blockers, the freezing stopped, we added dogster too, just to play it safe.
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